RMA (Return merchandise authorization)
Returning products to Schmiedmann is only possible using the return guide form, on the next page.
Requesting a RMA number is only possible using the request RMA form, on this web site.
Products must be returned as quickly as possible, after obtaining a RMA number.
Packages containing returned products, without a RMA number, are handled manually, the time to process, is therefore expected to be longer.
It is important that you enclose a copy of the purchase invoice.
The RMA number must be clearly visible on the outside of the postal package.
Products returned, not containing all their components, cannot be credited, and can only be exchanged, if the product is defective and under warranty.
Any test completed involving returned products, where it is determined that the product was not defective, will result in a handling fee in the amount of DKK 200,00.
Products must be returned in its original packaging material. Do not write on or attach anything to the original packaging material.
Products returned where the postal charge is transferred to the recipient (Schmiedmann) will not be accepted.
It falls on the mailer to document that Schmiedmann has received the postal package. It is recommend to save the postal receipt or a copy of the receipt.
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By following the link below, you will be transferred to our RMA system.
Unfortunately this system is a bit outdated, and we are currently working on a new release.
Should you expirience any problems, or have any questions, please contact:
Phone: +45 63181968